Role Overview

We are seeking a highly organised and professional Virtual Assistant & Client Intake Officer to join our team. This role is ideal for someone with strong administrative experience in a legal environment, preferably in immigration, who is confident handling client enquiries and managing sensitive information.  This role is not suitable for someone who wishes to develop their career as a practising lawyer.

Key Responsibilities

• Managing incoming client enquiries via phone and email
• Conducting initial client intake and gathering relevant information
• Maintaining accurate and up-to-date client records
• Scheduling appointments and managing calendars
• Supporting caseworkers with administrative tasks
• Ensuring all documentation is handled confidentially and in line with compliance requirements

Requirements

• Minimum 3 years of recent office/administrative experience in a legal environment (essential)
• Excellent organisational and time-management skills
• Must be based in the UK
• Strong attention to detail and accuracy
• Professional communication skills (written and verbal)
• Ability to handle sensitive information with discretion
• Proficient in Microsoft Office and Case Management Software eg Clio
• Must have right to work in the UK without requiring sponsorship 

Personal Attributes

• Client-focused with a professional and approachable manner
• Reliable, proactive, and able to work independently
• Strong problem-solving skills
• Results focused

This role offers an excellent opportunity for an organised individual seeking flexible remote work while contributing to a professional team environment.